Delivery And Returns
Child safety/disclaimer
Adult supervision is always advised when enjoying our toys. Some of the toys available are certified however we do advise that playtime is always supervised and that common sense is used in all instances. The toy must be checked regularly for any sharp edges or hazardous small parts caused by wear and tear. Some of our toys are hazardous for young babies due to small parts.
Please read all product descriptions and product care instructions carefully to ensure you are using each item for it's intended purpose, so as to not cause any damage to the product or put your child's safety at risk. As we have done our best to make these terms clear, we cannot be held responsible should an item be misused.
We want you to enjoy shopping with us at Rich Kids Playground, so please make sure you have read all sections of our Terms and Conditions before placing your order. By using this website, you are agreeing to the terms and conditions below.
RICH KIDS PLAYGROUND ('we' 'our' or 'us') is based at Windflower Drive, Clanfield, Hampshire, PO8 0WQ, United Kingdom.
Placing an order with Rich Kids Playground
By placing an order at Rich Kids Playground, you agree to have read and understood these terms and conditions.
Once you have placed an order and confirmed the payment of the goods, an email will be sent to you to inform you of the order having been received. At this moment you become bound by your order. After the goods are dispatched to the address you have provided during the ordering process, an email notification will be sent to you.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value.
Item Availability
We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. We aim to process your order within 1-2 working days, subject to our current turnaround which will be displayed on the website. Should your desired products be out of stock we will contact you via email. If we receive no response to our email, your remaining order will be processed and the product out of stock will be refunded.
Please read product descriptions carefully before placing an order.
Payments
Rich Kids Playground accepts most major credit and debit cards as well as PayPal. Payment will be debited from your account prior to the order being despatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery.
Pricing
Our prices may change without prior notice at any time. All charges and refunds are in UK Pound Sterling (£). Rich Kids Playground cannot be held responsible for any loss due to exchange rate fluctuation.
Shipping
Your order will be processed and shipped up to 2 working days from purchase, unless otherwise stated on our website.
United Kingdom
Rich Kids Playground offers free UK delivery on all orders over £20.
We use couriers (DPD, UPS, Parcel Force, Hermes) or Royal Mail for posting our items which can take from 2-5 working days.
Europe (EU)
We use couriers (DPD, UPS, Parcel Force, Hermes) or Royal Mail for posting our items which can take from 2-5 working days.
Rest of the World
We use couriers (DPD, UPS, Parcel Force, Hermes) or Royal Mail for posting our items which can take from 14 working days.
Please note that delays in delivering international mail do happen from time to time, so allow extra time for them to arrive.
Rich Kids Playground is not responsible for any import duties or additional taxes which may be payable on receipt.
If you are having trouble placing an order or having any queries please e-mail us: enquiries@richkidsplayground.com
Cancellations
Sorry we do not accept cancellations. Please contact us immediately to discuss a return and refund of your item(s). See policy below.
Returns
Rich Kids Playground are happy to offer a full refund or exchange in case of damaged item(s), please return your item(s) to us within 7 days of receipt.
We will only accept returned item(s) in their original condition and packaging.
Please note on some products slight variations can occur. Please do let us know if you are unhappy with your purchase.
Faulty goods - in the unlikely event we have made a mistake with your order or sent a faulty item(s) we will cover the cost of return.
If you are not happy with your purchase, you are more than welcome to return your item(s) within 7 days of receipt. We will only accept items which are in perfect, unused and unwashed condition, in the original packaging.
Rich Kids Playground reserves the right to inspect products before agreeing to any exchange or return. Buyer is responsible for the cost of postage.
Please follow the below steps:
1. Please email us at: with your reason for return or exchange, and your order number if possible.
2. Wrap up your item securely in original packaging.
3. Post your parcel and always keep your proof of postage.
Please post your goods back to us within 7 days of receipt. We recommend using a tracked service as we cannot be held responsible for items that do not arrive to us.
Our Address: 27 Hornsby Square, Laindon, Essex SS15
If a returned Item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any Custom fees. Rich Kids Playground is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.